Thursday, October 28, 2004

C.S.R. - Combat Service Replacement (Intro)

With the advent of call centers in the late 90's, it spawned a whole new area of service which carries over and evolved into the 23rd Century. Though the rate of technology have skyrocketed due to newer discoveries, newer products also comes along customer service/support companies that handle the bulk of the calls from customers with problems.

By the 23rd century, the usual touchpoints of phone, email, max and chat are now superseded enough with the extremely information dense period many orders more since the introduction of the Internet. This particular web of information and communication requires a different breed of customer service representative. They are called C-Reps or in more common street parlance, CREPS or Creeps, Creeper to more on the polite side of it. A Creeper's job is a high-paying one but has a lot of drawbacks like stress-prone situations, irregular schedules, nil social life and other things that never change since the earlier days of call-centers.

Creepers are now fully immersed into the region of Data-Comm space on account that customers in the 23rd Century are tech-savvy and more technophilic than before. Creepers are now like a blend of customer service rep, cyberspace operator, technician and corporate hacker. The thing about creepers though is that they have to be connected physically into Data-Comm with a Direct Neural Interface and their physical bodies are put into those fancier version of coffin hotel rooms with a lot more computers and life-support equipment while they do the job.

Being a creeper has high-rewards yet carries a high level of risk like potential brain damage or worse, death due to major feedback caused by offensive programs and protocols instigated by irate cyber-customers with that above-average know-how than the average consumer.

This is a story of one Creeper who'll be changed because of the job and moreso the world fashioned by the dictates of a high-speed lifestyle and high technology. [More to follow when I have time.]

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